Privacy Notice
At Welsbury Care, we understand the importance of protecting your personal information and take that responsibility seriously. This Privacy Notice is designed to help you understand what information we collect, why we collect it, and how you can access, update, manage, or request the deletion of your information.
From time to time, we may update this Privacy Notice. Where appropriate, we will notify you of any significant changes, but we also encourage you to review this page periodically to stay informed.
This Privacy Notice was last updated on: 14th August 2025
Important notes
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We only collect the personal information we need to provide our services (e.g., name, contact details, and care-related information).
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We never sell your information to third parties.
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Your data is stored securely and only accessed by authorised staff.
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You can request a copy of your information, ask for corrections, or request deletion at any time.
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If you have questions, contact us at AskHR@welsburycare.com
Why we have your information
We hold your personal information so that we can:
Provide you with the care and support services you request from us
Communicate with you, your family, or representatives about your care and any changes
Keep accurate records of the care and support we provide
Meet our legal and regulatory regulatory responsibilities (such as safeguarding, record keeping, and health & safety requirements)
Respond to any questions, feedback, or complaints you may raise
Protect your safety and wellbeing while you are receiving services from us
Improve our services by reviewing and learning from that information we collect
We only collect and use the information that is necessary, relevant, and appropriate for the services we provide.
Conduct audits, research, and analysis to improve our services and ensure best practices are followed.
The legal basis for processing your information
We collect and process your personal information only when we have a valid legal reason to do so. The main legal bases for handling your information include:
1. Consent
We may collect and use your information when you have given us clear permission, such as agreeing to specific care services or allowing us to share information with other professionals involved in your care.
2. Contractual necessity
We process your information to provide the services you have requested from us, as part of the agreement between you and our organisation.
3. Legal obligation
We are required to hold certain information to comply with laws and regulations, including safeguarding, health and safety, and record-keeping requirements.
4. Vital interests
We may use your information to protect your life or wellbeing, for example in emergencies or when immediate care decisions are needed.
5. Legitimate interests
In some circumstances, we may process your information to improve our services, manage our organisation efficiently, or respond to concerns and complaints, provided this does not override your rights and freedoms.
We are committed to handling your information responsibly, securely, and only for purposes that are lawful, necessary, and relevant to the care and support we provide.
7. Safeguarding and protection
We use and may share your information when necessary to protect vulnerable adults or children from harm. This could include alerting social services, law enforcement, or other agencies if there are concerns about abuse, neglect, or other risks to your safety.
8. Health and social care coordination
Your information may be shared with other professionals involved in your care, such as doctors, nurses, therapists, or social workers. Sharing relevant details ensures your care is safe, effective, and personalised, and avoids unnecessary duplication of services or procedures.